We are registered to provide care and support to the elderly and disabled, in the comfort of their own home, from as little as 15 minutes to 12 hours a day.

Our key objectives are to offer and deliver a highly professional domiciliary care service that will improve and sustain the Service Users overall quality of life, and who require such support in order to remain independent, which in turn will enable them to remain in their own homes.

  • Privacy – The right of a Service User to be left alone and undisturbed whenever they wish.
  • Dignity – The preservation of individual self respect. Recognition of the value of people, regardless of circumstances, by respecting their rights. The understanding of the Service Users needs and treating them with respect.
  • Independence – To support and encourage independence, taking into consideration the risks this may entail. Allowing a Service User to take calculated risks, to make their own decisions, and act for themselves.
  • Choice – To allow each individual to exercise his or her potential for opportunities and lifestyles, giving a Service User the opportunity to select from a range of alternative options.
  • Rights – Keeping all basic human rights available to the Service User.
  • Fulfilment – Recognition of the qualities, experiences and abilities of each individual. Enabling the Service User to realise their own aims and helping them to achieve these goals in all aspects of daily living. To enable each individual to fully achieve his or her physical, intellectual and emotional potential.

This will be achieved by promoting a standard of excellence which embraces fundamental principles of Good Care Practice that is witnessed and evaluated through the practice, conduct and control of quality care in the domestic environment.

Philosophy of care

Care Workers will strive to preserve and maintain the dignity, individuality and privacy of all Service Users and in so doing will be sensitive to their ever-changing needs. Such needs may be therapeutic/medical (For physical and mental welfare), cultural, psychological, spiritual, emotional and social. Service Users are encouraged to participate in the development of their individual Care plans using a person centred approach. The involvement of family and friends is encouraged and greatly valued.

All care staff will be appropriately qualified to deliver the highest standards of care. A continuous staff-training programme is implemented to ensure that high standards are maintained in line with the latest development in care practices as may be laid down in appropriate Legislation, regulations and the National Care Standards Commission.

Regulations and Police Checks

All organisations providing care or nursing services must comply with the Care Standards Act 2000 and the National Minimum Standards. Services are regulated and inspected by the Care and Social Services Inspectorate Wales (CSSIW).

Our latest Inspection Reports for our Domiciliary Care services can be viewed on the internet by visiting the CSSIW website at www.cssiw.wales.gov.uk and following the links to Inspection Reports.

All grades of staff are checked against the Criminal Records Bureau (CRB) database and a satisfactory Enhanced Disclosure obtained prior to confirmation of employment and placement with any client. They now incorporate a check against the Protection of Vulnerable Adults (POVA) Register. These checks are undertaken by CareDirect (Wales) Ltd. We renew our staff CRB Disclosures every 3 years.

As a member of the United Kingdom Home Care Association (UKHCA), we are required to abide by their Code of Practice for all our home care services.